Participatory Design to build better contact- and proximity-tracing apps

TL;DR

This paper advocates for participatory design in developing contact- and proximity-tracing apps to enhance trust, transparency, and inclusivity, thereby increasing adoption and effectiveness during pandemics.

Contribution

It introduces participatory design and the bazaar model as innovative approaches to co-create contact-tracing solutions with stakeholders, supported by empirical evaluation methods.

Findings

Participatory design increases user trust and engagement.

The bazaar model fosters diverse stakeholder involvement.

Empirical metrics demonstrate improved solution acceptance.

Abstract

With the push for contact- and proximity-tracing solutions as a means to manage the spread of the pandemic, there is a distrust between the citizens and authorities that are deploying these solutions. The efficacy of the solutions relies on meeting a minimum uptake threshold which is hitting a barrier because of a lack of trust and transparency in how these solutions are being developed. We propose participatory design as a mechanism to evoke trust and explore how it might be applied to co-create technological solutions that not only meet the needs of the users better but also expand their reach to underserved and high-risk communities. We also highlight the role of the bazaar model of development and complement that with quantitative and qualitative metrics for evaluating the solutions and convincing policymakers and other stakeholders in the value of this approach with empirical evidence.