Contract Statements Knowledge Service for Chatbots

TL;DR

This paper introduces a top-down method and a user-friendly tool for formalizing and integrating key contract statements into chatbots, enhancing their ability to handle complex contractual questions.

Contribution

It presents a novel knowledge engineering approach and a scalable tool for formalizing contract statements for chatbot integration.

Findings

Developed a top-down modeling approach for contract statements

Created a user-friendly tool for scalable formalization

Enabled seamless integration of contract rules into chatbots

Abstract

Towards conversational agents that are capable of handling more complex questions on contractual conditions, formalizing contract statements in a machine readable way is crucial. However, constructing a formal model which captures the full scope of a contract proves difficult due to the overall complexity its set of rules represent. Instead, this paper presents a top-down approach to the problem. After identifying the most relevant contract statements, we model their underlying rules in a novel knowledge engineering method. A user-friendly tool we developed for this purpose allows to do so easily and at scale. Then, we expose the statements as service so they can get smoothly integrated in any chatbot framework.