# A Need for Trust in Conversational Interface Research

## TL;DR

This paper highlights the importance of trust in conversational interfaces, reviews various understandings and measurement approaches, and calls for clearer definitions to advance research in the field.

## Contribution

It provides a comprehensive overview of trust concepts and measurement methods in conversational interaction research, emphasizing the need for standardized definitions.

## Key findings

- Trust is recognized as critical in conversational interactions.
- Current understanding of trust varies across studies.
- Measurement approaches for trust are diverse and lack standardization.

## Abstract

Across several branches of conversational interaction research including interactions with social robots, embodied agents, and conversational assistants, users have identified trust as a critical part of those interactions. Nevertheless, there is little agreement on what trust means within these sort of interactions or how trust can be measured. In this paper, we explore some of the dimensions of trust as it has been understood in previous work and we outline some of the ways trust has been measured in the hopes of furthering discussion of the concept across the field.