# Technical Health Check For Cloud Service Providers

## TL;DR

This paper introduces a real-time technical health check system for cloud service providers that monitors operational data to assess infrastructure health, addressing limitations of traditional reactive methods.

## Contribution

It presents a novel real-time health monitoring approach for cloud infrastructures, overcoming the reactive and subjective limitations of traditional assessments.

## Key findings

- Real-time health monitoring improves infrastructure visibility.
- Addresses challenges in hybrid cloud environments.
- Enhances proactive IT service management.

## Abstract

Understanding the overall health of an IT Infrastructure is a key part of IT Service Management. Traditional approach to perform technical health check is by visiting customer's physical site and rigorously examining the IT infrastructure with Subject Matter Experts. Alternatively, periodic surveys are sent to Technical Architects who are responsible for the managed IT infrastructure. In essence, both site visits and surveys suffer from reactive nature, and subjective assessment. In this paper, we present technical health check for cloud providers, that monitors, assesses operational data and depicts the current health of an IT infrastructure in real time. We also discuss challenges and opportunities of technical health check in Hybrid Cloud Environment.