Group-centered framework towards a positive design of digital collaboration in global settings

TL;DR

This paper proposes a group-centered framework for designing engaging digital collaboration systems in global settings, emphasizing well-being and motivation to enhance user experience.

Contribution

It introduces a novel conceptual framework integrating well-being and motivation factors using field theory and collaboration personas for global digital collaboration.

Findings

Developed a group-centered framework for digital collaboration

Proposed design principles for engaging global systems

Suggested evaluation criteria based on system values

Abstract

Globally distributed groups require collaborative systems to support their work. Besides being able to support the teamwork, these systems also should promote well-being and maximize the human potential that leads to an engaging system and joyful experience. Designing such system is a significant challenge and requires a thorough understanding of group work. We used the field theory as a lens to view the essential aspects of group motivation and then utilized collaboration personas to analyze the elements of group work. We integrated well-being determinants as engagement factors to develop a group-centered framework for digital collaboration in a global setting. Based on the outcomes, we proposed a conceptual framework to design an engaging collaborative system and recommend system values that can be used to evaluate the system further