Breaching the Future: Understanding Human Challenges of Autonomous Systems for the Home

TL;DR

This paper investigates human challenges in adopting autonomous home systems, using innovative workshop methods with utopian and dystopian scenarios to reveal underlying social and trust issues affecting acceptance.

Contribution

It introduces a novel workshop-based approach using provocative scenarios to uncover tacit expectations and emphasizes the importance of social accountability in autonomous systems.

Findings

Participants identify trust and privacy concerns as major barriers.

Utopian and dystopian scenarios reveal underlying social expectations.

Need for social and computational accountability in autonomous systems.

Abstract

The domestic environment is a key area for the design and deployment of autonomous systems. Yet research indicates their adoption is already being hampered by a variety of critical issues including trust, privacy and security. This paper explores how potential users relate to the concept of autonomous systems in the home and elaborates further points of friction. It makes two contributions. One methodological, focusing on the use of provocative utopian and dystopian scenarios of future autonomous systems in the home. These are used to drive an innovative workshop-based approach to breaching experiments, which surfaces the usually tacit and unspoken background expectancies implicated in the organisation of everyday life that have a powerful impact on the acceptability of future and emerging technologies. The other contribution is substantive, produced through participants efforts to repair the incongruity or "reality disjuncture" created by utopian and dystopian visions, and highlights the need to build social as well as computational accountability into autonomous systems, and to enable coordination and control.