Guidelines for creating man-machine multimodal interfaces

TL;DR

This paper offers linguistic-based guidelines and an abstract algorithm for designing multimodal man-machine interfaces that emulate human face-to-face interactions by integrating verbal, facial, and gestural signs.

Contribution

It translates linguistic findings into practical design guidelines and proposes an algorithm for creating more natural, multimodal face-to-face interaction interfaces in machines.

Findings

Linguistic insights into conversation organization and multimodal interference.

An abstract algorithm for implementing human-like face-to-face interaction.

Guidelines for integrating multiple communication modalities in interfaces.

Abstract

Understanding details of human multimodal interaction can elucidate many aspects of the type of information processing machines must perform to interact with humans. This article gives an overview of recent findings from Linguistics regarding the organization of conversation in turns, adjacent pairs, (dis)preferred responses, (self)repairs, etc. Besides, we describe how multiple modalities of signs interfere with each other modifying meanings. Then, we propose an abstract algorithm that describes how a machine can implement a double-feedback system that can reproduces a human-like face-to-face interaction by processing various signs, such as verbal, prosodic, facial expressions, gestures, etc. Multimodal face-to-face interactions enrich the exchange of information between agents, mainly because these agents are active all the time by emitting and interpreting signs simultaneously. This article is not about an untested new computational model. Instead, it translates findings from Linguistics as guidelines for designs of multimodal man-machine interfaces. An algorithm is presented. Brought from Linguistics, it is a description pointing out how human face-to-face interactions work. The linguistic findings reported here are the first steps towards the integration of multimodal communication. Some developers involved on interface designs carry on working on isolated models for interpreting text, grammar, gestures and facial expressions, neglecting the interwoven between these signs. In contrast, for linguists working on the state-of-the-art multimodal integration, the interpretation of separated modalities leads to an incomplete interpretation, if not to a miscomprehension of information. The algorithm proposed herein intends to guide man-machine interface designers who want to integrate multimodal components on face-to-face interactions as close as possible to those performed between humans.