# Investigating Key User Experiencing Engineering Aspects in Software-as-a-Service Service Delivery Model

## TL;DR

This paper explores the critical user experience engineering aspects in SaaS delivery, addressing challenges faced by users and providers to improve service quality and satisfaction.

## Contribution

It identifies key user experience issues in SaaS and proposes engineering approaches to enhance usability and user satisfaction.

## Key findings

- Identified major user experience challenges in SaaS.
- Proposed engineering solutions for improving SaaS usability.
- Highlighted the importance of user-centric design in SaaS deployment.

## Abstract

Software as a Service (SaaS) is well established as an effective model for the development, deployment and customization of software. As it continues to gain more momentum in the IT industry, many user experience challenges and issues are being reported by the experts and end users.