# A System for Efficient Communication between Patients and Pharmacies

## TL;DR

This paper presents a new IT system designed to improve communication between patients and pharmacists, aiming to enhance clarity, transparency, and efficiency in healthcare interactions.

## Contribution

The paper introduces a novel communication system for healthcare, supported by a survey of patient needs and difficulties in pharmacy communication.

## Key findings

- Identified key communication challenges faced by patients.
- Proposed an IT solution tailored to patient-pharmacist interactions.
- Validated the system through user feedback and survey data.

## Abstract

When studying human-technology interaction systems, researchers thrive to achieve intuitiveness and facilitate the people's life through a thoughtful and in-depth study of several components of the application system that supports some particular business communication with customers. Particularly in the healthcare field, some requirements such as clarity, transparency, efficiency, and speed in transmitting information to patients and or healthcare professionals might mean an important increase in the well-being of the patient and productivity of the healthcare professional. In this work, the authors study the difficulties patients frequently have when communicating with pharmacists. In addition to a statistical study of a survey conducted with more than two hundred frequent pharmacy customers, we propose an IT solution for better communication between patients and pharmacists.