Playing Pairs with Pepper
Abdelrahman Yaseen, Katrin Lohan

TL;DR
This study investigates how robot anthropomorphism influences human trust, using an interaction game with Pepper and Husky, showing increased trust with more human-like features and interaction.
Contribution
It provides empirical evidence linking robot facial features and interaction to increased human trust, highlighting the importance of anthropomorphism in robot design.
Findings
80% of participants felt facial features helped establish trust
90% of participants confirmed trust increased after interaction
Positive correlation between anthropomorphism and trust
Abstract
As robots become increasingly prevalent in almost all areas of society, the factors affecting humans trust in those robots becomes increasingly important. This paper is intended to investigate the factor of robot attributes, looking specifically at the relationship between anthropomorphism and human development of trust. To achieve this, an interaction game, Matching the Pairs, was designed and implemented on two robots of varying levels of anthropomorphism, Pepper and Husky. Participants completed both pre- and post-test questionnaires that were compared and analyzed predominantly with the use of quantitative methods, such as paired sample t-tests. Post-test analyses suggested a positive relationship between trust and anthropomorphism with of participants confirming that the robots' adoption of facial features assisted in establishing trust. The results also indicated a positive…
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Taxonomy
TopicsSocial Robot Interaction and HRI · AI in Service Interactions · Ethics and Social Impacts of AI
