Human Satisfaction as the Ultimate Goal in Ridesharing

TL;DR

This paper emphasizes that prioritizing human satisfaction in ridesharing algorithms, especially with autonomous vehicles, leads to better user experiences than solely optimizing for efficiency or cost.

Contribution

It introduces a practical algorithm that models human satisfaction in a detailed way, outperforming simpler optimal algorithms focused on efficiency.

Findings

Rich satisfaction models improve user experience

The proposed algorithm outperforms simpler optimal assignment methods

Prioritizing satisfaction enhances ridesharing adoption

Abstract

Transportation services play a crucial part in the development of modern smart cities. In particular, on-demand ridesharing services, which group together passengers with similar itineraries, are already operating in several metropolitan areas. These services can be of significant social and environmental benefit, by reducing travel costs, road congestion and co2 emissions. The deployment of autonomous cars in the near future will surely change the way people are traveling. It is even more promising for a ridesharing service, since it will be easier and cheaper for a company to handle a fleet of autonomous cars that can serve the demands of different passengers. We argue that user satisfaction should be the main objective when trying to find the best assignment of passengers to vehicles and the determination of their routes. Moreover, the model of user satisfaction should be rich enough to capture the traveling distance, cost, and other factors as well. We show that it is more important to capture a rich model of human satisfaction than peruse an optimal performance. That is, we developed a practical algorithm for assigning passengers to vehicles, which outperforms assignment algorithms that are optimal, but use a simpler satisfaction model. To the best of our knowledge, this is the first paper to exclusively concentrate on a rich and realistic function of user satisfaction as the objective, which is (arguably) the most important aspect to consider for achieving a widespread adaption of ridesharing services.