QDEE: Question Difficulty and Expertise Estimation in Community Question Answering Sites

TL;DR

This paper introduces QDEE, a language-agnostic framework that estimates question difficulty and user expertise in community Q&A sites, improving question routing and understanding user roles.

Contribution

The paper's novelty lies in applying social agony to estimate question difficulty and user expertise, and in addressing the cold-start problem with textual features.

Findings

QDEE outperforms state-of-the-art models in real-world datasets.

It effectively estimates difficulty levels for new questions.

The framework characterizes user expertise and roles in CQAs.

Abstract

In this paper, we present a framework for Question Difficulty and Expertise Estimation (QDEE) in Community Question Answering sites (CQAs) such as Yahoo! Answers and Stack Overflow, which tackles a fundamental challenge in crowdsourcing: how to appropriately route and assign questions to users with the suitable expertise. This problem domain has been the subject of much research and includes both language-agnostic as well as language conscious solutions. We bring to bear a key language-agnostic insight: that users gain expertise and therefore tend to ask as well as answer more difficult questions over time. We use this insight within the popular competition (directed) graph model to estimate question difficulty and user expertise by identifying key hierarchical structure within said model. An important and novel contribution here is the application of "social agony" to this problem domain. Difficulty levels of newly posted questions (the cold-start problem) are estimated by using our QDEE framework and additional textual features. We also propose a model to route newly posted questions to appropriate users based on the difficulty level of the question and the expertise of the user. Extensive experiments on real world CQAs such as Yahoo! Answers and Stack Overflow data demonstrate the improved efficacy of our approach over contemporary state-of-the-art models. The QDEE framework also allows us to characterize user expertise in novel ways by identifying interesting patterns and roles played by different users in such CQAs.