Shared Services Center for E-Government Policy

TL;DR

This paper discusses how establishing a Shared Services Center (SSC) can address organizational and resource challenges in implementing e-government cooperation among public administrations.

Contribution

It proposes a model for SSC implementation to facilitate applicative cooperation and overcome organizational and resource limitations in digital government.

Findings

SSC can improve cooperation among administrations

Reduces resource burden on small public entities

Enhances stability of applicative cooperation solutions

Abstract

It is a general opinion that applicative cooperation represents a useful vehicle for the development of e-government. At the architectural level, solutions for applicative cooperation are quite stable, but organizational and methodological problems prevent the expected and needed development of cooperation among different administrations. Moreover, the introduction of the digital government requires a considerable involvement of resources that can be unsustainable for small public administrations. This work shows how the above mentioned problems can be (partially) solved with the introduction of a Shared Services Center (SSC).