Shopping Mall Attraction and Social Mixing at a City Scale

TL;DR

This study investigates social mixing in shopping malls in Santiago de Chile using mobile data, finding that social integration occurs mainly in peripheral malls and is limited by socio-economic and spatial factors.

Contribution

It introduces a data-driven model analyzing social mixing in malls, highlighting the limited role of social attraction and spatial factors in shaping visitor profiles.

Findings

Social mixing mainly occurs in peripheral malls far from the city center.

People tend to visit malls that match their socio-economic status.

Social attraction towards high-income targeted malls is negligible.

Abstract

The social inclusion aspects of shopping malls and their effects on our understanding of urban spaces have been a controversial argument largely discussed in the literature. Shopping malls offer an open, safe and democratic version of the public space. Many of their detractors suggest that malls target their customers in subtle ways, promoting social exclusion. In this work, we analyze whether malls offer opportunities for social mixing by analyzing the patterns of shopping mall visits in a large Latin-American city: Santiago de Chile. We use a large XDR (Data Detail Records) dataset from a telecommunication company to analyze the mobility of $387,152$ cell phones around $16$ large malls in Santiago de Chile during one month. We model the influx of people to malls in terms of a gravity model of mobility, and we are able to predict the customer profile distribution of each mall, explaining it in terms of mall location, the population distribution, and mall size. Then, we analyze the concept of social attraction, expressed as people from low and middle classes being attracted by malls that target high-income customers. We include a social attraction factor in our model and find that it is negligible in the process of choosing a mall. We observe that social mixing arises only in peripheral malls located farthest from the city center, which both low and middle class people visit. Using a co-visitation model we show that people tend to choose a restricted profile of malls according to their socio-economic status and their distance from the mall. We conclude that the potential for social mixing in malls could be capitalized by designing public policies regarding transportation and mobility.