State of the art of Trust and Reputation Systems in E-Commerce Context

TL;DR

This paper provides a comprehensive comparative survey of Trust and Reputation Systems (TRS) in e-commerce, analyzing their effectiveness based on trustworthiness criteria like utility, usability, and performance.

Contribution

It offers an in-depth comparison of popular TRS in e-commerce using a detailed set of trustworthiness criteria, highlighting their strengths and weaknesses.

Findings

Identifies key trustworthiness criteria for evaluating TRS.

Provides a detailed comparison table of various TRS.

Highlights gaps and future directions in TRS research.

Abstract

This article proposes in depth comparative study of the most popular, used and analyzed Trust and Reputation System (TRS) according to the trust and reputation literature and in terms of specific trustworthiness criteria. This survey is realized relying on a selection of trustworthiness criteria that analyze and evaluate the maturity and effectiveness of TRS. These criteria describe the utility, the usability, the performance and the effectiveness of the TRS. We also provide a summary table of the compared TRS within a detailed and granular selection of trust and reputation aspects.