Adaptation des r{\'e}seaux sociaux d'entreprise pour favoriser l'apprentissage informel sur le lieu de travail

TL;DR

This paper examines how enterprise social networks can be adapted to better support informal workplace learning by addressing user needs, content access, information quality, and moderation.

Contribution

It highlights the need to redesign enterprise social networks to enhance informal learning by considering contextual user needs and content management.

Findings

Enterprise social networks are suitable for informal learning but need redesign.

User needs and content access are critical for effective informal learning.

Design improvements can enhance information quality and moderation in social networks.

Abstract

The informal learning in the workplace is realized during daily collaborators' activities and represent more than 75 % of the learning occurring in a company. Enterprise social networks are currently massively used to promote this type of learning. From a pilot study, we show that they are actually adapted concerning the social aspects, but that the design must be rethought to consider user contextual needs linked to the content and access to informational corpus, the information quality indicators and the forms of moderation and control.