Measurement and Statistical Analysis of End User Satisfaction with Mobile Network Coverage in Afghanistan

TL;DR

This study measures and analyzes mobile network coverage in Afghanistan, examining user satisfaction and proposing cost-effective solutions to improve coverage and service quality across residential areas.

Contribution

It provides the first comprehensive statistical analysis of Afghan mobile network coverage and user satisfaction, along with practical recommendations for expansion and enhancement.

Findings

Significant correlation between coverage and user satisfaction

Identified non-covered residential areas needing expansion

Proposed feasible solutions for network improvement

Abstract

Network coverage is one of the fundamental requirements of any business of a service provider. Mobile operators are expected to deploy base stations in an effective way in order to cover most of the residential areas of a particular country. Improved network coverage leads to increase total revenue, provide end users with enhanced Quality of Services QoS anytime anywhere, and play vital role in the development of telecom sector. In this paper, we measure and statistically analyze network coverage of mobile operators in Afghanistan. Our study is based on primary data collected on random basis from 1,515 mobile phone users of cellular operators. The relationship between No Network Coverage in some residential areas and Satisfaction of Mobile Phone Users is also investigated. We furthermore propose realistic, feasible and cost-efficient solutions to mobile operators and policy makers in order to expand network coverage to non-covered residential areas as well as enhance the performance of networks in existing covered areas of the country.