A review of quality frameworks in information systems
Thanh Thoa Pham Thi, Markus Helfert

TL;DR
This paper reviews existing quality frameworks in information systems, highlighting their limitations and proposing a comprehensive IS quality framework based on architecture that considers multiple perspectives and impacts among quality factors.
Contribution
It introduces a new IS quality framework based on architecture, integrating multiple stakeholder perspectives and relationships among quality factors.
Findings
Identifies multiple perspectives on IS quality.
Highlights gaps in existing models regarding relationships among quality factors.
Proposes a systematic framework incorporating impacts among quality factors.
Abstract
Quality is a multidimensional concept that has different meanings in different contexts and perspectives. In the domain of Information system, quality is often understood as the result of an IS development process and as the quality of an IS product. Many models and frameworks have been proposed for evaluating IS quality. However, as yet there is not a commonly accepted framework or standard of IS quality. Typically, researchers propose a set of characteristics, so-called quality factors contributing to the quality of IS. Different stakeholders perspectives are resulting in multiple definitions of quality factors of IS. For instance, some approaches are based on the IS delivery process for the selection of quality factors; while some other approaches do not clearly explain the rationale of their selection. Moreover, often relations or impacts among selected quality factors are not taken…
Peer Reviews
No public reviews on file for this paper yet. If you reviewed it on a platform where reviews are public (OpenReview, ICLR, NeurIPS, ICML), you can paste yours below so the community can read it here.
Videos
No videos yet. Explain this paper in a talk, walkthrough, or lecture? Add one.
Taxonomy
TopicsData Quality and Management · Big Data and Business Intelligence · Information Technology Governance and Strategy
