Modelling collaborative services: The COSEMO model

TL;DR

This paper introduces the COSEMO model for collaborative service modelling, addressing key issues like collaboration levels and data sharing, demonstrated through a healthcare services example.

Contribution

It presents a novel model for collaborative service design that captures interdependencies and cooperation among multiple stakeholders.

Findings

The COSEMO model effectively represents collaboration levels.

Application to healthcare services demonstrates model relevance.

Model addresses data sharing and process coordination challenges.

Abstract

Despite the dominance of the service sector in the last decades, there is still a need for a strong foundation on service design and innovation. Little attention has paid on service modelling, particularly in the collaboration context. Collaboration is considered as one of solutions for surviving or sustaining the business in the high competitive atmosphere. Collaborative services require various service providers working together according to agreements between them, along with service consumers, in order to co-produce services. In this paper, we address crucial issues in collaborative services such as collaboration levels, sharing data and processes due to business inter-dependencies between service stakeholders. Afterward, we propose a model for Collaborative Service Modelling, which is able to cover identified issues. We also apply our proposed model to modelling an example of healthcare services in order to illustrate the relevance of our modelling approach to the matter in hand.