An association between information and communication technology and agriculture knowledge management process in Indian milk co-operatives and non-profit organizations: an empirical analysis

TL;DR

This study empirically investigates how information and communication technology (ICT) influences knowledge management processes in Indian milk co-operatives and NGOs, highlighting significant positive effects and practical implications.

Contribution

It provides empirical evidence of ICT's positive impact on KM processes in Indian agricultural organizations using SEM analysis.

Findings

ICT significantly improves KM processes (p = 0.001)

Results aid managers in enhancing ICT tools and infrastructure

Proposes metrics for measuring ICT performance in agriculture organizations

Abstract

The purpose of this study is to examine the relationship between information and communication technology (ICT) and knowledge management processes (KM process) in Indian milk co-operatives and non-government organizations. Both qualitative and quantitative methods have been adopted in this study. Data were collected using questionnaires from 275 members working in both milk co-operatives and non-profit organizations (NGOs). The analysis and hypotheses testing were implemented using structural equation modeling technique (SEM). The results showed that ICT has significant (at p = 0.001) and positive effect on KM processes. The results obtained would help managers to better understand the linkage between ICT and KM processes. They could use the results to improve their ICT (tools and infrastructure) for improving the efficiency of KM process in their organizations. The proposed set of metrics could be used as common tools to measure the performance of ICT in KM process in agriculture organizations and for future research.