Towards a Smarter organization for a Self-servicing Society

TL;DR

This paper introduces SELFSERV, a platform combining social communities and complex-event processing to create smarter, self-service oriented social organizations adaptable to modern societal challenges.

Contribution

It proposes a novel platform integrating social communities with complex-event processing to enhance social organization in a self-service paradigm.

Findings

Demonstrates the feasibility of combining social communities with event processing

Highlights cultural and technological challenges in self-service social systems

Provides a framework for more resilient social organizations

Abstract

Traditional social organizations such as those for the management of healthcare are the result of designs that matched well with an operational context considerably different from the one we are experiencing today. The new context reveals all the fragility of our societies. In this paper, a platform is introduced by combining social-oriented communities and complex-event processing concepts: SELFSERV. Its aim is to complement the "old recipes" with smarter forms of social organization based on the self-service paradigm and by exploring culture-specific aspects and technological challenges.