Predictive Positioning and Quality Of Service Ridesharing for Campus Mobility On Demand Systems

TL;DR

This paper introduces a predictive positioning and ridesharing approach for campus mobility on demand systems, improving customer service times and adapting to customer preferences with a novel ratings model.

Contribution

It presents a new predictive positioning method and a customer ratings-based ridesharing algorithm tailored for small fleet campus MOD systems.

Findings

Reduced customer service times by up to 29%

Customer ratings model improves fleet management performance

Effective handling of unknown customer preferences

Abstract

Autonomous Mobility On Demand (MOD) systems can utilize fleet management strategies in order to provide a high customer quality of service (QoS). Previous works on autonomous MOD systems have developed methods for rebalancing single capacity vehicles, where QoS is maintained through large fleet sizing. This work focuses on MOD systems utilizing a small number of vehicles, such as those found on a campus, where additional vehicles cannot be introduced as demand for rides increases. A predictive positioning method is presented for improving customer QoS by identifying key locations to position the fleet in order to minimize expected customer wait time. Ridesharing is introduced as a means for improving customer QoS as arrival rates increase. However, with ridesharing perceived QoS is dependent on an often unknown customer preference. To address this challenge, a customer ratings model, which learns customer preference from a 5-star rating, is developed and incorporated directly into a ridesharing algorithm. The predictive positioning and ridesharing methods are applied to simulation of a real-world campus MOD system.A combined predictive positioning and ridesharing approach is shown to reduce customer service times by up to 29% and the customer ratings model is shown to provide the best overall MOD fleet management performance over a range of customer preferences.