Ghosts! A Location-Based Bluetooth LE Mobile Game for Museum Exploration

TL;DR

This paper explores the use of Bluetooth Low Energy technology in a location-based mobile game for museums, emphasizing seamful design to enhance engagement and address technical challenges.

Contribution

It presents a novel BLE-centred game prototype for museums and advocates for embracing technical imperfections to improve user experience.

Findings

Seamful design improves user engagement in BLE-based museum games.

BLE technology can attract new demographics, including children.

Technical challenges like signal fluctuation can be turned into gameplay features.

Abstract

BLE (Bluetooth Low Energy) is a new wireless communication technology that, thanks to reduced power consumption, promises to facilitate communication between computing devices and help us harness their power in environments and contexts previously untouched by information technology. Museums and other facilities housing various cultural content are a particularly interesting area of application. The University of Cambridge Museums consortium has put considerable effort into researching the potential uses of emerging technologies such as BLE to unlock new experiences enriching the way we engage with cultural information. As a part of this research initiative, our ambition has been to examine the challenges and opportunities introduced by the introduction of a BLE-centred system into the museum context. We present an assessment of the potential offered by this technology and of the design approaches that might yield the best results when developing BLE-centred experiences for museum environments. A pivotal part of our project consisted of designing, developing and evaluating a prototype mobile location-based BLE-centred game. A number of technical problems, such as unstable and fluctuating signal strength, were encountered throughout the project lifecycle. Instead of attempting to eliminate such problems, we argued in favour of embracing them and turning them into a cornerstone of the gameplay. Our study suggested that this alternative seamful design approach yields particularly good results when deploying the technology in public environments. The project outcome also demonstrated the potential of BLE-centred solutions to reach out and engage new demographics, especially children, extending their interest in museum visits.