Business Matter Experts do Matter: A Model-Driven Approach for Domain Specific Process Design and Monitoring

TL;DR

This paper introduces a domain-specific, model-driven approach for designing and monitoring business processes within BPM and SOA environments, aiming to bridge the Business-IT gap and enhance stakeholder engagement.

Contribution

It proposes adding a domain-specific layer on top of existing BPM solutions, enabling more intuitive process design and understanding for business experts.

Findings

Successful prototype implementation demonstrates feasibility.

Use case validates approach's effectiveness.

Improved stakeholder engagement in process management.

Abstract

Business process design and monitoring are essential elements of Business Process Management (BPM), often relying on Service Oriented Architectures (SOA). However the current BPM approaches and standards have not sufficiently reduced the Business-IT gap. Today's solutions are mostly domain-independent and platform-dependent, which limits the ability of business matter experts to express business intent and enact process change. In contrast, the approach presented in this paper focuses on BPM and SOA environments in a domain-dependent and platform-independent way. We propose to add a domain specific-layer on top of current solutions so business stakeholders can design and understand their processes in a more intuitive way. We rely on previously proposed technical solutions and integrate them in an end-to-end methodology (from design to monitoring and back). The appropriateness and the feasibility of the approach is justified through a use case and a complete prototype implementation.