The Influence of Trust and subjective Norms on Citizens Intentions to Engage in E-participation on E-government Websites

TL;DR

This study investigates how trust and subjective norms influence Saudi citizens' intentions to participate in e-government activities online, highlighting key psychological factors affecting digital civic engagement.

Contribution

It identifies trust and subjective norms as significant determinants of citizens' intentions to engage in e-participation on government websites, filling a research gap.

Findings

Trust significantly impacts e-participation intentions.

Subjective norms influence citizens' willingness to engage.

Study based on responses from Saudi citizens.

Abstract

Advancements in web technology have revolutionised the way citizens interact with governments. Unlike traditional methods of communication between citizens and governments, E-Participation via e-government websites enhances communication and enables citizens to become actively involved in the policy-making process. Despite the growing importance of e-participation, the potential factors influencing citizens engagement in e-participation have not been the subject of investigation. Using responses obtained from Saudi citizens, this study examines a number of factors that may influence the intentions of citizens to engage in e-participation activities on e-government websites. The results suggest that the factors of trust and subjective norms have a significant impact on the intentions of citizens to engage in e-participation activities.