An Innovative, Open, Interoperable Citizen Engagement Cloud Platform for Smart Government and Users' Interaction

TL;DR

This paper presents an open, interoperable citizen engagement cloud platform developed through a 3-year Italian project, enhancing digital interaction between citizens and public administrations, and demonstrating successful regional adoption.

Contribution

It introduces a novel open-source, cloud-based platform supporting interoperable applications for smart government, enabling scalable citizen engagement and administrative efficiency.

Findings

Platform successfully adopted by Catania and Syracuse municipalities.

Rapid regional expansion with interest from other Italian provinces.

Open APIs facilitate development of new citizen-centric services.

Abstract

This paper introduces an open, interoperable, and cloud-computing-based citizen engagement platform for the management of administrative processes of public administrations, which also increases the engagement of citizens. The citizen engagement platform is the outcome of a 3-year Italian national project called PRISMA (Interoperable cloud platforms for smart government). The aim of the project is to constitute a new model of digital ecosystem that can support and enable new methods of interaction among public administrations, citizens, companies, and other stakeholders surrounding cities. The platform has been defined by the media as a flexible (enable the addition of any kind of application or service) and open (enable access to open services) Italian "cloud" that allows public administrations to access to a vast knowledge base represented as linked open data to be reused by a stakeholder community with the aim of developing new applications ("Cloud Apps") tailored to the specific needs of citizens. The platform has been used by Catania and Syracuse municipalities, two of the main cities of southern Italy, located in the Sicilian region. The fully adoption of the platform is rapidly spreading around the whole region (local developers have already used available application programming interfaces (APIs) to create additional services for citizens and administrations) to such an extent that other provinces of Sicily and Italy in general expressed their interest for its usage. The platform is available online and, as mentioned above, is open source and provides APIs for full exploitation.