Change management: Implementation and benefits of the change control in the information technology enviroment

TL;DR

This paper discusses the implementation of change control processes in IT environments, highlighting benefits and results through a case study in a large Brazilian government company.

Contribution

It presents a practical case study demonstrating the advantages of structured change management in IT within a government organization.

Findings

Improved change implementation efficiency

Reduced IT-related disruptions

Enhanced control over IT changes

Abstract

In the competitive environment, companies have given increasing importance to the IT sector and the resources it delivers as strategic. As a result, IT becomes a living being within the company. This sector is being subject to continuous changes in this scenario. These changes can occur within the own IT sector or whether IT to other sectors of the company. For both scenarios, it is important to have a good change control to avoid unnecessary trouble and expense. This paper aims to show through a case study, the benefits and results obtained with the implementation of a process of managing and controlling changes in the information technology environment of a large government company in Brazil.