Re-designing knowledge management systems : Towards user-centred design methods integrating information architecture

TL;DR

This paper proposes a five-step user-centered redesign approach for corporate knowledge management systems, aiming to enhance their adoption and effective use through an integrated information architecture methodology.

Contribution

It introduces a novel redesign methodology that considers user needs and context, improving system usage in corporate knowledge management platforms.

Findings

Increased system usage after redesign implementation

Effective user engagement through tailored design methods

Validated approach through user experiments at SCP

Abstract

The work presented in this paper focuses on the improvement of corporate knowledge management systems. For the implementation of such systems, companies deploy can important means for small gains. Indeed, management services often notice very limited use compared to what they actually expect. We present a five-step redesigning approach which takes into account different factors to increase the use of these systems. We use as an example the knowledge sharing platform implemented for the employees of Soci{\'e}t{\'e} du Canal de Provence (SCP). This system was taken into production but very occasionally used. We describe the reasons for this limited use and we propose a design methodology adapted to the context. Promoting the effective use of the system, our approach has been experimented and evaluated with a panel of users working at SCP.