Observations of service identification from two enterprises

TL;DR

This paper ethnographically examines service identification practices in enterprises, identifying session types and providing insights to select suitable service identification methods for different contexts.

Contribution

It offers an ethnographical analysis of real-world service identification sessions, highlighting session types and guiding method selection based on practical challenges.

Findings

Identified two distinct types of service identification sessions.

Provided insights for selecting appropriate service identification methods.

Enhanced understanding of practical challenges in service identification.

Abstract

Service-oriented computing has created new requirements for information systems development processes and methods. The adoption of service-oriented development requires service identification methods matching the challenge in enterprises. A wide variety of service identification methods (SIM) have been proposed, but less attention has been paid to the actual requirements of the methods. This paper provides an ethnographical look at challenges in service identification based on data from 14 service identification sessions, providing insight into the practice of service identification. The findings identified two types of service identification sessions and the results can be used for selecting the appropriate SIM based on the type of the session.