Towards Efficient Service Delivery: The Role Of Workflow Systems In Public Sector In Kenya

TL;DR

This paper explores how workflow systems can improve service delivery in Kenya's public sector by addressing information sharing challenges among government stakeholders.

Contribution

It proposes a framework for implementing workflow systems in public institutions to enhance efficiency and service quality.

Findings

Framework facilitates better information sharing among government departments

Workflow systems improve service delivery efficiency

Proposed model can be adapted for similar public sector contexts

Abstract

Current challenges in Electronic Government initiatives include performance management, effective and efficient means of sharing information between different stakeholders e.g. government departments in order to improve the quality of service delivery to the citizens. To address these challenges, this paper addresses an application domain of workflow systems in public institutions and proposes a framework that can be effectively used in implementing workflow systems in public institutions