A Method of Evaluating Effect of QoS Degradation on Multidimensional QoE of Web Service with ISO - based Usability

TL;DR

This paper proposes a method to evaluate how IP performance degradation impacts the multidimensional quality of experience (QoE) of web services, using ISO usability standards and IETF QoS parameters, validated through experiments on Japanese online shopping sites.

Contribution

It introduces a quantitative approach to assess the relationship between ISO-based QoE-Web and IETF-based QoS using multiple regression analysis.

Findings

QoE-Web deteriorates with QoS degradation

The proposed evaluation method is validated as appropriate

Quantitative analysis clarifies the QoE-QoS relationship

Abstract

This paper studies a method of investigating effect of IP performance (QoS) degradation on quality of experience (QoE) for a Web service; it considers the usability based on the ISO 9241-11 as multidimensional QoE of a Web service (QoE-Web) and the QoS parameters standardized by the IETF. Moreover, the paper tackles clarification of the relationship between ISO-based QoE-Web and IETF-based QoS by the multiple regression analysis. The experiment is intended for the two actual Japanese online shopping services and utilizes 35 subjects. From the results, the paper quantitatively discusses how the QoE-Web deteriorates owing to the QoS degradation and shows that it is appropriate to evaluate the proposed method.