Strategic and Operational information support of decision making processes and systems

TL;DR

This paper explores the characteristics of strategic and operational information, proposing a categorization pattern to enhance decision support systems based on an investigative study across three companies.

Contribution

It introduces a new categorization pattern for distinguishing strategic and operational information to improve decision-making processes and systems.

Findings

Categorization pattern effectively differentiates strategic and operational information

Study results show practical application in three different companies

Enhances decision support system accuracy and relevance

Abstract

This paper aims to present the different aspects and characteristics of strategic and operational information and propose a categorization pattern allowing to consider an information as strategic or operational. This categorization is to be used in the two decision making processes to assist its mining, and usage by the two related decision support systems. This is conducted trough the results of an investigative study of information used as basis for strategic decisions inside three different companies.