Modeling CSFs of B2C E-commerce Systems Using the Enterprise Architecture Approach

TL;DR

This paper investigates the critical success factors of B2C e-commerce systems using an enterprise architecture framework to provide a comprehensive and organized understanding of success factors for all stakeholders.

Contribution

It introduces a novel approach by applying enterprise architecture to systematically identify and analyze CSFs in B2C e-commerce systems.

Findings

Identified key CSFs for B2C e-commerce success

Provided an organized framework for analyzing CSFs

Enhanced understanding of stakeholder considerations

Abstract

This study is to investigate the Critical Success Factors (CSFs) of the Business to Customer (B2C) e-commerce system. These factors should be considered comprehensively and expanded to all parties concerned to create and provide the electronic service and ensure that the CSFs are satisfied. In order to give an organized and inclusive view of the CSFs, an enterprise architecture framework will be adopted to systemize this investigation.