Touch Survey: Comparison with Paper and Web Questionnaires

TL;DR

This paper introduces a touch-based survey tool for tablets and compares its performance with paper and PC questionnaires, highlighting its strengths in ranking tasks and limitations in location input tasks.

Contribution

It presents a novel touch-based survey prototype and provides empirical comparison with traditional methods, revealing specific advantages and challenges.

Findings

Touch interface enables easier, faster, and more accurate ranking tasks.

Location input tasks may take longer on touch devices for well-known locations.

Touch surveys can improve user experience in certain question types.

Abstract

We developed a prototype of touch-based survey tool for tablets and conducted an experiment to compare interaction patterns of touch-based, PC-based, and paper-based questionnaires. Our findings suggest that a touch-based interface allows users to complete ranking questions easily, quickly, and accurately although it can increase the time to complete a location input task for well-known, prominent locations.