Monitoring service quality: methods and solutions to implement a managerial dash-board to improve software development

TL;DR

This paper discusses methods and solutions for implementing a managerial dashboard to monitor and improve software development process quality, based on extensive data collection and analysis over two years.

Contribution

It introduces a comprehensive approach to creating a managerial dashboard using process metrics derived from long-term data collection in software development.

Findings

Derived and evaluated key process indicators

Enabled real-time monitoring of software quality

Improved decision-making for software process management

Abstract

The software used for running and handling the inter-bank network framework provides services with extremely strict uptime (above 99.98 percent) and quality requirements, thus tools to trace and manage changes as well as metrics to measure process quality are essential. Having conducted a two year long campaign of data collection and activity monitoring it has been possible to analyze a huge amount of process data from which many aggregated indicators were derived, selected and evaluated for providing a managerial dash-board to monitor software development.