Introducing E-maintenance 2.0

TL;DR

This paper discusses integrating social media and collaborative tools into e-maintenance to adapt to the evolving enterprise 2.0 environment, emphasizing data and people-centric approaches for continuous improvement.

Contribution

It proposes a hybrid model combining data-centric and people-oriented approaches to evolve e-maintenance within the enterprise 2.0 context.

Findings

A new hybrid e-maintenance model is proposed.

Challenges in integrating enterprise 2.0 tools are identified.

Emphasizes need for further research in integration strategies.

Abstract

While research literature is still debating e-maintenance definition, a new reality is emerging in business world confirming the enterprise 2.0 model. Executives are more and more forced to stop running against current trend towards social media and instead envisage harnessing its power within the enterprise. Maintenance can't be an exception for long and has to take advantage of new opportunities created by social technological innovations. In this paper, a combination of pure E perspective and 2.0 perspective is proposed to avoid a lock-in and allow continous evolution of e-maintenance within the new context of business: A combination of data centric models and people oriented applications to form a collaborative environment in order to conceive and achieve global goals of maintenance.New challenges are also to be expected as to the effecient integration of enterprise 2.0 tools within current e-maintenance platforms and futher research work is still to be done in this area.