Social Resilience in Online Communities: The Autopsy of Friendster

TL;DR

This paper empirically analyzes the decline of online communities, especially Friendster, using social resilience metrics based on k-core analysis to understand how changes affect user retention and community collapse.

Contribution

It introduces a quantitative method using k-core analysis to measure social resilience and predict community decline based on user benefit-cost ratios.

Findings

Different communities have distinct k-core distributions.

Changes in user benefit-cost ratio impact community resilience differently.

Identified time periods where low benefit-cost ratios preceded community collapse.

Abstract

We empirically analyze five online communities: Friendster, Livejournal, Facebook, Orkut, Myspace, to identify causes for the decline of social networks. We define social resilience as the ability of a community to withstand changes. We do not argue about the cause of such changes, but concentrate on their impact. Changes may cause users to leave, which may trigger further leaves of others who lost connection to their friends. This may lead to cascades of users leaving. A social network is said to be resilient if the size of such cascades can be limited. To quantify resilience, we use the k-core analysis, to identify subsets of the network in which all users have at least k friends. These connections generate benefits (b) for each user, which have to outweigh the costs (c) of being a member of the network. If this difference is not positive, users leave. After all cascades, the remaining network is the k-core of the original network determined by the cost-to-benefit c/b ratio. By analysing the cumulative distribution of k-cores we are able to calculate the number of users remaining in each community. This allows us to infer the impact of the c/b ratio on the resilience of these online communities. We find that the different online communities have different k-core distributions. Consequently, similar changes in the c/b ratio have a different impact on the amount of active users. As a case study, we focus on the evolution of Friendster. We identify time periods when new users entering the network observed an insufficient c/b ratio. This measure can be seen as a precursor of the later collapse of the community. Our analysis can be applied to estimate the impact of changes in the user interface, which may temporarily increase the c/b ratio, thus posing a threat for the community to shrink, or even to collapse.