"Groupware for Groups": Problem-Driven Design in Deme

TL;DR

This paper presents Deme, a groupware platform designed specifically for grassroots community groups to facilitate online deliberation, addressing their unique interaction needs and limitations of traditional threaded conversation systems.

Contribution

It introduces a problem-driven design approach for groupware tailored to preexisting groups, exemplified by the Deme platform for online deliberation.

Findings

Deme improves online deliberation for grassroots groups.

Problem-focused design clarifies effective groupware features.

Traditional threaded systems are insufficient for certain group interactions.

Abstract

Design choices can be clarified when group interaction software is directed at solving the interaction needs of particular groups that pre-date the groupware. We describe an example: the Deme platform for online deliberation. Traditional threaded conversation systems are insufficient for solving the problem at which Deme is aimed, namely, that the democratic process in grassroots community groups is undermined both by the limited availability of group members for face-to-face meetings and by constraints on the use of information in real-time interactions. We describe and motivate design elements, either implemented or planned for Deme, that addresses this problem. We believe that "problem focused" design of software for preexisting groups provides a useful framework for evaluating the appropriateness of design elements in groupware generally.