ICT's role in e-Governance in India and Malaysia: A Review

TL;DR

This paper reviews and compares the role of ICT in e-Governance development in India and Malaysia, highlighting their ambitions and progress towards digital transformation by 2020.

Contribution

It provides a comparative analysis of ICT-driven e-Governance initiatives and strategies in India and Malaysia, emphasizing their developmental goals and challenges.

Findings

Both countries aim for comprehensive digital citizen-government interaction by 2020

India focuses on transforming citizen engagement through electronic services

Malaysia envisions a united, prosperous, and resilient society with ICT integration

Abstract

Information and Communication Technologies (ICTs) play a key role in Development & Economic growth of the Developing countries of the World. Political, Cultural, Socio-economic Developmental & Behavioral decisions today rests on the ability to access, gather, analyze and utilize Information and Knowledge. Government of India is having an ambitious objective of transforming the citizen-government interaction at all levels to by the electronic mode by 2020.Similarly according to the Vision 2020-The Way Forward presented by His Excellency YAB Dato' Seri Dr Mahathir Mohamad at the Malaysian Business Council "By the year 2020, Malaysia can be a united nation, with a confident Malaysian society, infused by strong moral and ethical values, living in a society that is democratic, liberal and tolerant, caring, economically just and equitable, progressive and prosperous, and in full possession of an economy that is competitive, dynamic, robust and resilient". This paper presents a comparative study and review relating to e-Governance and application of ICT development between India & Malaysia.