Web Services Supply Chains: A Literature Review

TL;DR

This paper reviews the current state of web services supply chains, highlighting research gaps, comparing them with product supply chains, and proposing a conceptual model to address quality and complexity issues.

Contribution

It identifies research gaps in web service supply chains and introduces a conceptual model to improve quality management and address complexities.

Findings

Less research on web service supply chains compared to e-commerce.

Existing QoS models focus on individual entities rather than collective attributes.

A need for quality-driven optimization in web service supply chains.

Abstract

The aim of this review paper is to bring into light a potential area i.e., web services supply chains for research by analyzing the existing state of art in this. It is observed from the review process that there seems to be much less work done in the area of web service supply chains as compared to e-commerce and product oriented service supply chains. The service quality assurance models, end to end Quality of Service (QoS) models, attempts made to QoS attributes are also found to be from individual perspectives of participating entities in a service process rather than a collective perspective considering individual QoS attributes rather than multiple QoS attributes. In light of these gaps we highlight the comparison between product oriented and pure online/ web service supply chains, a need for quality driven optimization in the web services supply chains, perceived complexities in the existing work and propose a conceptual model.