Towards Self-Service Governance by Means of Information Technology

TL;DR

This paper proposes a novel self-service governance model leveraging information technology, enabling citizens and officials to govern themselves through a dynamic network of data and rules, bypassing traditional bureaucratic processes.

Contribution

It introduces a new model for governance based on data constellations and temporary laws, addressing flaws in process-based e-government systems.

Findings

Identifies limitations of current e-government approaches.

Proposes a data-driven self-governance framework.

Highlights potential for more flexible and sustainable governance.

Abstract

In this paper we present a novel model for governing societies based on modern information technology, which neither relies on manual bureaucratic labor, nor depends on process-based e-government services for governance. We expose the flaws of the later and argue that it is not feasible for sustainable governance due to permanently changing laws and instead propose a model in which people can govern themselves in a self-service manner by relying on constellations of data stored in a network of governmental databases to which citizen and officials have read- and write access under rules defined by temporary valid law.