Order Handling in Convergent Environments

TL;DR

This paper presents a framework for collaborative order handling in convergent telecommunication environments, enabling rapid service creation through a structured process design and transaction management strategy.

Contribution

It introduces an abstract framework and design guidelines for order management processes supporting convergent services in heterogeneous environments.

Findings

Framework supports rapid service creation

Design guidelines improve transaction handling

Applicable to various heterogeneous environments

Abstract

The rapid development of IT&T technology had big impact on the traditional telecommunications market, transforming it from monopolistic market to highly competitive high-tech market where new services are required to be created frequently. This paper aims to describe a design approach that puts order management process (as part of enterprise application integration) in function of rapid service creation. In the text we will present a framework for collaborative order handling supporting convergent services. The design splits the order handling processes in convergent environments in three business process groups: order capture, order management and order fulfillment. The paper establishes abstract framework for order handling and provides design guidelines for transaction handling implementation based on the checkpoint and inverse command strategy. The proposed design approach is based in a convergent telecommunication environment. Same principles are applicable in solving problems of collaboration in function of order processing in any given heterogeneous environment.