Urgency/Emergency Health Processes' Modelling: A Case Study

TL;DR

This paper explores modeling emergency health processes in a hospital setting using UML and the CEO framework to support information system architecture and improve system auditability.

Contribution

It demonstrates the application of Organizational Engineering techniques and UML-based modeling for emergency health processes in a hospital environment.

Findings

Successful modeling of hospital emergency processes

Enhanced understanding of process workflows

Support for information system implementation

Abstract

The growing complexity and sophistication of the organizational information systems, and hospital ones particularly, render difficult their comprehension and, consequently, the implementation of control mechanisms that may assure, at all times, the auditability of the above mentioned systems, without having to use models. This paper, framed in a wider investigation, aims to describe the application of techniques and methodologies, in the sphere of action of Organizational Engineering, in the modelling of business processes developed in the main Operating Theatre of the Coimbra's University Hospital Emergency Service, as a support for the implementation of an information system architecture, using for that purpose the CEO framework, developed and suggested by the Centre for Organizational Engineering (CEO), based on the UML language.