An Innovative Approach for E-Government Transformation

TL;DR

This paper proposes an innovative, practitioner-informed framework to guide e-government transformation, emphasizing strategic planning, technology leverage, and digital identity integration to improve policy-implementation alignment.

Contribution

It introduces a novel framework based on global practices, tailored for the UAE, to support effective e-government strategy development and implementation.

Findings

Framework aids in aligning policy and practice

Supports development of digital identities

Helps visualize integrated e-government initiatives

Abstract

Despite the immeasurable investment in e-government initiatives throughout the world, such initiatives have yet to succeed in fully meeting expectations and desired outcomes. A key objective of this research article is to support the government of the UAE in realizing its vision of e-government transformation. It presents an innovative framework to support e-government implementation, which was developed from a practitioner's perspective and based on learnings from numerous e-government practices around the globe. The framework presents an approach to guide governments worldwide, and UAE in particular, to develop a top down strategy and leverage technology in order realize its long term goal of e-government transformation. The study also outlines the potential role of modern national identity schemes in enabling the transformation of traditional identities into digital identities. The work presented in this study is envisaged to help bridge the gap between policy makers and implementers, by providing greater clarity and reducing misalignment on key elements of e-government transformation. In the hands of leaders that have a strong will to invest in e-government transformation, the work presented in this study is envisaged to become a powerful tool to communicate and coordinate initiatives, and provide a clear visualization of an integrated approach to e-government transformation.