The Application of AHP Model to Guide Decision Makers: A Case Study of E-banking Security

TL;DR

This paper demonstrates how the Analytic Hierarchy Process (AHP) can assist banking decision makers in prioritizing information security policies amidst evolving technological and security threats in e-banking.

Contribution

It introduces a structured AHP-based model for prioritizing security aspects and elements in e-banking, highlighting cultural and confidentiality priorities.

Findings

Cultural aspect is top priority among security aspects.

Confidentiality is the most important security element.

AHP effectively guides security decision-making in banking.

Abstract

Changes in technology have resulted in new ways for bankers to deliver their services to costumers. Electronic banking systems in various forms are the evidence of such advancement. However, information security threats also evolving along this trend. This paper proposes the application of Analytic Hierarchy Process (AHP) methodology to guide decision makers in banking industries to deal with information security policy. The model is structured according aspects of information security policy in conjunction with information security elements. We found that cultural aspect is valued on the top priority among other security aspects, while confidentiality is considered as the most important factor in terms of information security elements.