Critical Success factors for Enterprise Resource Planning implementation in Indian Retail Industry: An Exploratory study

TL;DR

This paper identifies and empirically validates the critical success factors influencing successful ERP implementation in the Indian retail industry, offering practical insights for practitioners and researchers.

Contribution

It provides an empirical analysis of success factors specific to Indian retail ERP implementations, filling a gap in existing literature.

Findings

Key success factors identified and validated

Guidelines for effective resource utilization in ERP projects

Insights into overcoming implementation challenges

Abstract

Enterprise resource Planning (ERP) has become a key business driver in today's world. Retailers are also trying to reap in the benefits of the ERP. In most large Indian Retail Industry ERP systems have replaced nonintegrated information systems with integrated and maintainable software. Retail ERP solution integrates demand and supply effectively to help improve bottom line. The implementation of ERP systems in such firms is a difficult task. So far, ERP implementations have yielded more failures than successes. Very few implementation failures are recorded in the literature because few companies wish to publicize their implementation failure. This paper explores and validates the existing literature empirically to find out the critical success factors that lead to the success of ERP in context to Indian retail industry. The findings of the results provide valuable insights for the researchers and practitioners who are interested in implementing Enterprise Resource Planning systems in retail industry, how best they can utilize their limited resources and to pay adequate attention to those factors that are most likely to have an impact upon the implementation of the ERP system.