Determining the quality evaluation procedures using the expert systems

TL;DR

This paper discusses the development of quality evaluation procedures utilizing expert systems to enhance organizational competitiveness and align with strategic management goals.

Contribution

It introduces a novel approach for quality assessment procedures based on expert systems, emphasizing their role in strategic quality management.

Findings

Expert systems can effectively support quality evaluation processes.

Quality evaluation procedures influence organizational competitiveness.

The approach aligns with European Union quality standards.

Abstract

At this time, quality is a strategic instrument of the entities' global management, but it is also a determining element of their competitive spirit. The importance given to quality is abundantly found in the preoccupations of the European Union's Minister Board, by elaborating documents with a high impact over the quality of products/ services in special, and organizations in general. We live in an era, when the evolution of the social life puts the accent more and more on quality, resulted from various processes, at the level of various domains of the economical and social development.