Entropy creation inside black holes points to observer complementarity
Gavin Polhemus, Andrew J. S. Hamilton, Colin S. Wallace

TL;DR
This paper investigates entropy production inside large black holes and supports observer complementarity by showing individual observers perceive less entropy than the Bekenstein-Hawking limit, despite enormous total entropy.
Contribution
It demonstrates that observer complementarity can reconcile large entropy production with black hole entropy limits through non-local identifications.
Findings
Individual observers see less than Bekenstein-Hawking entropy
Total entropy exceeds black hole degrees of freedom
Supports observer complementarity as a resolution
Abstract
Heating processes inside large black holes can produce tremendous amounts of entropy. Locality requires that this entropy adds on space-like surfaces, but the resulting entropy (10^10 times the Bekenstein-Hawking entropy in an example presented in the companion paper) exceeds the maximum entropy that can be accommodated by the black hole's degrees of freedom. Observer complementarity, which proposes a proliferation of non-local identifications inside the black hole, allows the entropy to be accommodated as long as individual observers inside the black hole see less than the Bekenstein-Hawking entropy. In the specific model considered with huge entropy production, we show that individual observers do see less than the Bekenstein-Hawking entropy, offering strong support for observer complementarity.
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