L'accessibilit\'e des E-services aux personnes non-voyantes : difficult\'es d'usage et recommandations

TL;DR

This paper evaluates the accessibility of two E-service websites for non-blind users through usability testing and offers recommendations to improve usability for a broader audience.

Contribution

It provides an assessment of current E-service accessibility and proposes specific guidelines to enhance usability for visually impaired users.

Findings

Identified key usability barriers for non-blind users

Proposed actionable recommendations for improving accessibility

Highlighted the importance of inclusive design in E-services

Abstract

While taking into account handicapped people in the design of technologies represents a social and political stake that becomes important (in particular with the recent law on equal rights for all the citizens, March 2004), this paper aims at evaluating the level of accessibility of two sites of E-services thanks to tests of use and proposing a set of recommendations in order to increase usability for the largest amount of people.