Study of conditions of use of E-services accessible to visually disabled persons

TL;DR

This paper investigates the usability challenges and social impacts faced by visually disabled persons when using electronic administrative services, highlighting the importance of accessibility for social inclusion.

Contribution

It provides an analysis of the expectations and difficulties of visually disabled users with e-services, emphasizing the need for improved digital accessibility.

Findings

Lack of accessibility exacerbates social exclusion.

Visually disabled users face significant usability challenges.

Accessibility improvements can reduce social barriers.

Abstract

The aim of this paper is to determine the expectations that French-speaking disabled persons have for electronic administrative sites (utility). At the same time, it is a matter of identifying the difficulties of use that the manipulation of these E-services poses concretely for blind people (usability) and of evaluating the psychosocial impacts on the way of life of these people with specific needs. We show that the lack of numerical accessibility is likely to accentuate the social exclusion of which these people are victim by establishing a numerical glass ceiling.